​Contact Information:

Office Hours:
Monday-Friday: 8:00am to 5:00pm
24 Hour Tech Support with Local Technicians on Call
If You Have Service Issues, Let Us Know! Please Don't Assume Service Issues At Your Home or Business Have Been Reported.

Contact Information:
Office: 606-564-9220 (Voicemail Option 4, Internet)
Toll Free: 800-264-3572 (Voicemail Option 4, Internet)
After Hours: 606-564-9220 (Voicemail Option 2 for Cable, Option 4 for Internet, to leave a message and a technician will be notified)
E-Mail: [email protected]
Online Support: 24hoursupport.helpdesk

DVR Setup Guide:
DVR Guide
​
Desktop Email Settings:
E-Mail Incoming Server: pop.maysvilleky.net
E-Mail Outgoing Server: smtp.maysvilleky.net

​Mobile Device Email Settings:
Incoming
Username: Full Email address @maysvilleky.net
Password: Your Limestone Cable Email Password
Server: mail.maysvilleky.net
Outgoing
Username: Full Email address @maysvilleky.net
Password: Your Limestone Cable Email Password 
Server: mail.maysvilleky.net

Talking Guide For Visually Impaired​:

Limestone & Bracken Cable has available a set top unit which includes a talking voice feature for subscribers with certified visual disabilities.  The talking guide "speaks" what is on the screen and includes details such as program descriptions to help customers decide what to watch.  This gives subscribers with visual disabilities the freedom to independently explore thousands of TV shows and movies.
For more information, please call 606-564-9220 or stop by the local office at 626 Forest Ave, Maysville Ky.

Service Fees​:

New Installation (Standard Drop up to 125 feet) or Reconnect $40.00
Extra Set as part of Initial Installation $15.00 each
Service Call Charges (i.e. Relocation, Extra Set) $40.00
Change of Package Rate (Downgrade Only) $40.00
​Return Check Fee $30.00
Return Credit Card Fee $30.00

​Equipment Rental Rates:

Digital Television Adapter $1.95/month
Cable Card without Digital Package $6.95/month
Additional Cable Card $6.95/month
High Definition DVR without Extended Service $12.95/month
High Definition DVR with Extended Service $10.95/month
Additional High Definition DVR with/without Extended Channels $12.95/month
Unreturned, lost or damaged DVR or HD Converter $350.00 each
Unreturned, lost or damaged DTA or DTX $50.00 each
​Unreturned, lost or damaged Cable Internet Modem $50.00 each (Cable Cards & DVR Converters require a $35.00 deposit per Converter) All rates & charges subject to all applicable Federal, State & Local taxes & fees 

Channels 15-1 through 19-15 & 23 through 94 are viewable only with a QAM tuner equipped television.
Channel 200 through 950 are available only with an Extended Channel Package and a DVR, Converter or Cable Card.